Refund policy

Return & Refund Policy

30-Day Easy Returns

At Kawacraft, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy easy return process!

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.

  • Condition: Items must be unused, in their original condition, and returned with the original packaging.

  • Returns: Customers are responsible for return shipping costs unless the item is defective or not as described.

How to Return an Item

  1. Contact Us: Email our team at info@kawacraft.com with your order number and reason for the return.

  2. Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.

  3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.

  4. Arrange Shipping: Return shipping costs are the responsibility of the customer. You will need to arrange and pay for the return shipment using a carrier of your choice.

  5. Send it Back: Drop your package off at a shipping carrier of your choice. We recommend using a trackable service to ensure safe delivery.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.

  • Refund: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days. 

Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

For More Information

Address: Meerbeemdlaan 7, Bilzen-Hoeselt, Limburg, 3740, Belgium
E-mail: info@kawacraft.com
FAQ: Frequently Asked Questions
Phone: +32 494 12 42 07
Contact Form

Customer Service Hours:
Monday to Saturday: 9:30 AM to 7:00 PM

We aim to respond to your inquiries within 1-2 business days. Thank you for choosing Kawacraft!