Shipping policy

Kawacraft Shipping Policy

At Kawacraft, we are committed to providing an exceptional shopping experience for our Belgian and Japanese customers, including clear and straightforward shipping policies. We offer free shipping on all orders within Belgium and Japan.

Shipping Locations

This shipping policy applies to orders shipped within Belgium and Japan.

Delivery Times

Below are the estimated delivery times for all packages:

Order cutoff time: 7:00 PM (CET) Central European Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
Order handling time: 1 to 2 business days (Monday to Saturday). Once your order is processed, it will be shipped by one of our trusted carriers.
Transit time: 5 to 7 business days (Monday to Saturday).
Estimated delivery time: 6 to 9 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within Belgium:

Bpost
PostNL
DPD

We partner with the following reliable carriers for deliveries within Japan:

Yamato Transport
Sagawa Express
Japan Post

Shipping Costs

Free Shipping: All orders within Belgium and Japan qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track order page.

For More Information:

Address: Meerbeemdlaan 7, Bilzen-Hoeselt, Limburg, 3740, Belgium
E-mail: info@kawacraft.com
FAQ: Frequently Asked Questions
Phone: +32 494 12 42 07
Contact Form

Customer Service Hours:
Monday to Saturday: 9:30 AM to 7:00 PM

We aim to respond to your inquiries within 1-2 business days. Thank you for choosing Kawacraft!